Return & Refund Policy

Effective Date: August 5, 2026

Thank you for shopping at Caviar_Cosmetics.Com. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to hygiene and safety reasons, cosmetics, skincare, and personal care products cannot be returned or exchanged once opened or used.

A return or exchange may be accepted only if:

• The product received is damaged during delivery.

• You received the wrong product.

• The product is defective upon arrival.

To be eligible for a return or exchange:

• You must contact us within 48 hours of receiving your order.

• The product must be unused, unopened, and in its original packaging.

• Proof of purchase and clear photos of the product must be provided.

Refunds

Once we receive and inspect your request, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed using the original payment method where possible, or through another mutually agreed method.

• Refund processing times may vary depending on the payment provider.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was sent.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

• Opened or used cosmetic products

• Skincare products that have been opened

• Personal care items

• Products damaged due to misuse or improper handling by the customer

• Clearance, sale, or promotional items (unless defective)

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Caviar_Cosmetics.Com

Email: infocaviarcosmetics@gmail.com

Phone / WhatsApp: +92 313 3333342

We appreciate your trust in Caviar_Cosmetics.Com and are committed to providing quality products and excellent customer service.